Privacy Policy

The data controller responsible for your personal information is:

2.1 Information you provide directly

When you complete a contact form, request a callback, message us on WhatsApp, or engage our services, we collect:

• Full name
• Phone number
• Email address
• Intended travel date and travel purpose
• Any additional information you voluntarily share regarding your travel plans or application requirements

2.2 Information collected automatically

When you visit the Site, we automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time spent, and referring URL
• Cookies and similar tracking identifiers

2.3 Information from third parties

We may receive analytics data from Google Analytics, Google Tag Manager, and Meta (Facebook) Pixel when these services are active on the Site.

We process your personal information on the following legal grounds:

• Your consent (when you submit a form or initiate contact)
• Performance of a contract (when you engage our consultancy services)
• Our legitimate interests (to operate, secure, and improve the Site)
• Compliance with legal obligations under UAE law

We use your personal information to:

• Respond to your inquiries and provide requested consultancy services
• Prepare and review your travel application documents
• Coordinate appointments and communicate updates regarding your case
• Send service-related communications (you may opt out of marketing messages at any time)
• Improve our Site, services, and customer experience
• Detect, prevent, and respond to fraud or security incidents
• Comply with applicable legal and regulatory obligations

We do not sell your personal information.

We may share your information with:

• Authorised service partners and sub-contractors who assist us in delivering our services (e.g. document handling, courier services), under written confidentiality obligations
• Visa application centres and authorised submission channels (e.g. VFS Global, TLScontact) when you instruct us to coordinate the submission of your application on your behalf
• Professional advisors such as legal counsel and auditors
• Government authorities or regulators where required by law

We do not share your data with third parties for their own marketing purposes.

Some of our service providers (including analytics and communication platforms) are located outside the UAE. Where personal information is transferred internationally, we take reasonable steps to ensure an adequate level of protection in line with UAE PDPL requirements.

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data is typically retained for 24 months from your last interaction. Client case files are retained for a minimum of 5 years following completion of services, in line with UAE record-keeping requirements.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with the UAE Data Office or your local data protection authority

To exercise any of these rights, contact us at contact@tvg.ae. We will respond within 30 days.

We use cookies and similar technologies to operate the Site, analyse traffic, and improve user experience. Categories include:

• Strictly necessary cookies (required for the Site to function)
• Analytics cookies (Google Analytics, Google Tag Manager)
• Marketing cookies (Google Ads, Meta Pixel - only when active)

You can manage or disable cookies through your browser settings. Disabling cookies may affect Site functionality.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include encrypted connections (HTTPS), access controls, and staff confidentiality obligations. However, no system is entirely secure, and we cannot guarantee absolute protection.

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children. Where applications involve minors, we collect their information only from a parent or legal guardian who has engaged our services.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated through a prominent notice on the Site.

For any questions about this Privacy Policy or our handling of your personal information: